Cheltenham General Practice Privacy Policy
Our contact details
Name: Dr Nick Hall
Address: 32 Portland Street, Cheltenham, GL53 2PB
E-mail:CheltenhamGP@gmail.com
The type of personal information we collect
We currently collect and process the following information:
· Personal identifiers, contacts and characteristics (for example, name and contact details)
· Medical information
· Financial information
· Website statistics
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you, or other medical practitioners you contract, for one of the following reasons:
· Appointment booking
· Appointment enquiry
· Medical care (this includes: medical records, prescriptions, referrals, testing, correspondence, sickness certification)
We use the information that you have given us in order to provide medical care and co-ordinate with other medical providers, including medical testing companies.
We may share this information with NHS organisations, other private medical providers, medical test companies.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(b) We have a contractual obligation.
(c) We have a legal obligation (regulation 17 of the Health and Social Care Act 2008)
How we store your personal information
Your information is securely stored.
We keep Medical records for: Continued retention.
Your medical records are kept according to national guidance which specifies lifetime retention of general practice records, with a minimum retention of 10 years after death.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. This does not apply to medical records.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at: Dr Nick Hall, CGP, CheltenhamGP@gmail.com,
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Name: Dr Nick Hall
Address: 32 Portland Street, Cheltenham, GL53 2PB
E-mail:CheltenhamGP@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk